Refund Policy

Last updated: 6 July 2026

30-day money-back guarantee

We want you to be genuinely happy with Rift Spaces. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle, which acts as the Merchant of Record for our orders. To request a refund:

• Visit paddle.net and locate the order using the email address you paid with, or
• Email us at abdiwahab@branddrive.co.za and we'll help arrange the refund with Paddle.

What's covered

The guarantee covers first-time membership purchases and room bookings. Refunds are made to the original payment method and typically arrive within 5–10 business days depending on your bank.

Subscriptions

You can cancel a recurring membership at any time from your member portal or via paddle.net. Cancellation stops the next renewal — you'll keep access until the end of the current billing period.

Questions

If anything isn't clear, please email abdiwahab@branddrive.co.za — we're happy to help.